Kruger Safaris Terms and Conditions
All products represented are subject to availability at time of booking. Practical advice and details on dress, weather, etc, shall be provided after the reservations have been made.
There are no extra costs incurred when booking accommodation through us and you, the traveler, benefit as you receive personal value added service from our friendly and experienced consultants. We love our business and it shows in our commitment to you, the traveler.
AMENDMENT FEE
A minimum of R50.00 per booking will be charged for changes / amendments made within 1 month prior to travel.
CANCELLATIONS CLAUSE
Land Arrangements:
- If canceling any booking or part thereof up to 6 weeks prior to arrival, the deposit will be forfeited.
- If canceling any booking or part thereof between 6 weeks and 1 month, there is a 50% cancellation fee.
- If canceling any booking or part thereof within 1 month of travel, there is a 100% cancellation fee.
Flight Arrangements:
- There is a 25% cancellation fee for discounted tickets plus R90.00 per ticket.
- Normal economy class tickets (i.e. no discount) have an administration fee of R120.00 per ticket.
Car Hire Arrangements:
- If canceling any booking within 1 week of travel, there is a cancellation fee of 1 day’s rental.
E & OE (errors & omissions excepted)
MALARIA
Please note that you are advised to take malaria precautions when going into a malaria area. Please consult your doctor on this.
For up to date advice on malaria; a map of affected areas and other health precautions, visit the following website http://www.malaria.org.za
MEDICAL AND TRAVEL INSURANCE
Travel insurance is strongly advised. You should be covered in the event of cancellation or curtailment, death, any medical or rescue expenses, as well as for any loss of baggage, money or personal items.
Zimbabwe is excluded for cancellation & curtailment cover.
PAYMENT
Once reservations have been confirmed, a non-refundable deposit of 25% is required to hold reservations. Full payment is required 8 weeks prior to travel and 45 days for groups.
Rates quoted in a foreign currency (e.g. USD) will be converted into ZAR at the applicable exchange rate at the time of payment.
Variable rates e.g. air fares; conservation levies etc. are subject to change without prior notification.
Do not e-mail your credit card details over the Internet as this could result in fraud beyond our control.
Kindly refrain from depositing CASH, as it attracts banking fees, which will be for you own account.
Telegraphic Transfers: you are responsible for all the bank levies, which are to be advised by your bank.
TIPPING/GRATUITIES
Tipping and gratuities are not included in the cost of your safari/tour. You are welcome to tender an amount to the staff & guides. The average acceptable gratuity is 10% for services rendered.
VISAS
Please ensure that you have the correct visas for the countries you are visiting. To determine whether you require a visa to enter South Africa, visit the comprehensive South African Home Affairs Department website at: http://www.home-affairs.gov.za/information.asp
You are required to have a minimum of 2 blank pages in your passport to enable the entry visa into South Africa to be issued. If there is insufficient space in the passport, entry will be denied and you are likely to be detained pending return to your country of origin.
VOUCHERS
On receipt of your full payment, a detailed itinerary will be provided electronically, with vouchers, directions and what to see and do in areas being explored.
This booking and eventual contract between the client and TOURSA shall be deemed to be concluded in Cape Town, Republic of South Africa; and shall be interpreted according to the laws of the Republic of South Africa. In the event of any action hereunder, the Supreme Court of South Africa (Cape Town Local Division) shall have jurisdiction in regard thereto, not-with-standing that the amount of the claim may be within the jurisdiction of the Magistrate's Court.
SATSA MEMBERSHIP NUMBER 645 / SAACI MEMBERSHIP NUMBER S0828